Executive Vice President
Worldwide Technical Support and Customer Service
Barry McPherson is executive vice president of worldwide technical support and customer service for McAfee, Inc. In this role, he is responsible for overseeing all evolving customer support programs and efforts, promoting multiple methods of support access, expanding self-assistance and self-diagnosing options, and increasing customer retention and loyalty. McPherson joined the company in January 2006.
During this time, the McAfee Support organization has won multiple awards for international, knowledge management, Web site, and Best Support Organization cross-industry recognition.
McPherson has over 20 years experience in technology and related industries. Prior to joining McAfee, he spent six years at Juniper Networks in global operations, business development, channel, and region executive roles. Prior to joining Juniper Networks, he held sales, support, and operational management positions at Bay Networks, Siemens, GTE, and GE Capital.
FOCUS 10 is just a week away and we’re so excited to gather with our best customers and partners for McAfee’s third annual security conference (Oct. 12-14). Over 2,200 delegates are expected to attend — making FOCUS 10 our largest gathering ever! FOCUS truly is a unique opportunity for the McAfee community to come together Read more…
Tags: enterprise, Focus, Network Security
As you know, McAfee on Wednesday released a faulty signature update file (DAT file) that caused problems for a number of our customers. First off, I want to apologize on behalf of McAfee and say that we’re extremely sorry for any impact the faulty signature update file may have caused you and your organizations. I Read more…
As I approach my 14th straight hour on the phone with my worldwide support team, and a number of them logging a similar number of hours, I can assure you that we are still working because I and the rest of the McAfee team are taking the issues raised in your comments to my previous Read more…
McAfee is aware that a number of customers have incurred a false positive error due to a faulty virus definition file release.
Today the McAfee Online Support Community went live, giving you a way to interact with McAfee business users, ask questions and share best practices. Additionally, you’ll be able to talk with McAfee professionals about McAfee products, security awareness issues, and emerging trends — plus give us feedback on product and service enhancements. The new community Read more…
Posts by Barry McPherson