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In a recent Twitter #SecChat, we talked about the emerging issues in mobile security and the importance of communicating with employees about the changing nature of how they’re computing at work now with the prolific use of mobile devices. The consensus that emerged in the ground between clampdown and free-for-all was user education.
With more people bringing their devices to work, the question of “who owns” and “who’s responsible” has blurred. Users can access data they couldn’t before. They can delete data they couldn’t before. As my friend who forwards his corporate email to his mobile Gmail makes clear, you can’t stop it. But who reads the policy or remembers the training? It goes beyond education. It is the policies themselves that will have to change to reflect reality.
And we are not just talking about user-owned technology. We’re talking about user-owned apps and data, and – scarier still – hybrid apps and data.
Having user-owned apps on devices means toggling back and forth from work to life and back again. From email to Gmail to Safari to the text from my nanny containing a picture of my kid. What about the guy using a virtual desktop on his iPad, toggling over to Playmates of the Month? We could control it with technology before. Now we can’t. Is he in trouble? What if he’s not connected to the company network? What is the company’s liability?
What about hybrid data? Contacts are a perfect example. Who doesn’t co-mingle his contacts? I for one have a database in which my McAfee-gotten security executives virtually hobnob with friends and former classmates. It’s a party! But when I leave McAfee, which are mine and which are McAfee’s? What about the security executive who is also a friend?
What about data control? Can I delete my data? If you ask me, the answer’s yes because I’m not thinking big picture. But my company may have a different idea. What if my company is in a lawsuit and is required to keep those data for e-discovery?
Even when we reach data-leakage-prevention-on-mobile nirvana – and believe me we’re working on it– and we are able to classify, control, and protect corporate data through the most sophisticated mechanisms, the truth is that this isn’t a technology issue.
If we can’t fix the problem with technology and education is prohibitively expensive, we should be looking at the policy or how we apply the policy. Start with the user. Who is the user (his role, title, reputation)? What is he trying to do? What’s the context of the situation (whom does he work for, what industry is it in, what’s the regulatory environment, what’s the risk of the activity)? What is his intent (malicious or not)? The policy that applies to him should not be one-size-fits-all but should depend on these factors.
Jules Polonetsky, a privacy and legal expert and co-chairman and director of the Future of Privacy Forum will join us on February 24 for a webcast to talk about balancing security and privacy. He’ll talk about these scenarios and the risks they pose, and ultimately how we can apply policy in a nuanced way to meet the change brought on by user-owned mobile devices at work.
Do you think policy will change as a result of the change brought on by mobile devices? Let us know your thoughts in the comments below.
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Tags: enterprise, Mid-Market, Mobile
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