Microsoft OneCare incorrectly tagging SiteAdvisor; Solution in progress

Microsoft’s OneCare team issued an update on January 31, 2008 that resulted in SiteAdvisor users receiving a Microsoft warning message recommending that SiteAdvisor be removed due to interference with OneCare.

SiteAdvisor doesn’t interfere with OneCare in any way; we communicated this to Microsoft and they’ve begun to resolve the issue.

As of February 21st, new installations of OneCare will not message against SiteAdvisor. However, existing users of OneCare will continue to receive these messages until sometime in the spring, when Microsoft says it will fix OneCare installations made prior to February 21.

Turns out that as a general rule, Microsoft recommends running only one security application at a time because of potential performance and “PC stability” issues. We explained to Microsoft that SiteAdvisor functionality is totally unrelated to OneCare. They agreed.

Rest assured, there is no need to disable SiteAdvisor or OneCare. The two products co-exist nicely (aside from the pop-up!).

Because OneCare doesn’t allow white listing of applications, affected consumers have limited options until all installations of OneCare are patched. Thanks for your patience during this time.