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Support
In this blog, McAfee executives offer updates, explanations, and solutions for the most recent issues affecting customers. This forum is also used to announce McAfee’s new customer support initiatives.
Welcome to FOCUS 10
FOCUS 10 is just a week away and we’re so excited to gather with our best customers and partners for McAfee’s third annual security conference (Oct. 12-14). Over 2,200 delegates are expected to attend — making FOCUS 10 our largest gathering ever! FOCUS truly is a unique opportunity for the McAfee community to come together Read more…
Tags: enterprise, Focus, Network Security
Open Letter to McAfee Customers (by Dave DeWalt)
As many of you know all too well, last Wednesday, April 21, while responding to a new global threat to Windows PCs that attacks critical operating system components, a system error—specifically, the release of a faulty DAT file—caused some of our customers’ computers to shut down until they could be repaired and rebooted. We deeply Read more…
Tags: Dave DeWalt, dewalt, McAfee, Support
An Update on False Positive Remediation
As you know, McAfee on Wednesday released a faulty signature update file (DAT file) that caused problems for a number of our customers. First off, I want to apologize on behalf of McAfee and say that we’re extremely sorry for any impact the faulty signature update file may have caused you and your organizations. I Read more…
A Long Day at McAfee
As I approach my 14th straight hour on the phone with my worldwide support team, and a number of them logging a similar number of hours, I can assure you that we are still working because I and the rest of the McAfee team are taking the issues raised in your comments to my previous Read more…
McAfee Response To Current False Positive Issue
McAfee is aware that a number of customers have incurred a false positive error due to a faulty virus definition file release.
McAfee Online Support Community Live
Today the McAfee Online Support Community went live, giving you a way to interact with McAfee business users, ask questions and share best practices. Additionally, you’ll be able to talk with McAfee professionals about McAfee products, security awareness issues, and emerging trends — plus give us feedback on product and service enhancements. The new community Read more…
Posts in Support